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General Questions

1. How long does it take to register a domain name?
2. How do I access my control panel?
3. How do I set up a members only pop-up password box?
4. What is the DNS of your server?
5. How do I set up sub domains on my site?
6. Where can I see my website statistics?
7. How do I create custom error pages?
8. How can I tell how much data transfer I have used?
9. How do I upgrade/downgrade/cancel my account?
10. When do you submit my site to search engines?
11. At what speed will the server I am on be connected to the Internet?


1. How long does it take to register a domain name?

When your new domain name has been registered it will take 24 to 48 hours to propagate around the world. During the propagation process your newly registered domain is being updated by the various Internet providers around the world at their own pace.

mickwood.com has no control over this process.

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2. How do I access my control panel?

Before your new domain has been transferred you can use the following URL, substituting your own IP address and your new domain name as appropriate.

Format: http://IPAddress:81/.cobalt/siteManage/www.yourdomain.com/

Example: http://209.217.41.39:81/.cobalt/siteManage/www.mickwood.com/

After your new domain has been transferred you should use the following URL, substituting your own domain name as appropriate.

Format: http://www.yourdomain.com/siteadmin

Example: http://www.mickwood.com/siteadmin

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3. How do I setup a members only pop-up password box?

Go to your web site file manager (www.yoursite.com/fileman/fileman.cgi) , navigate to the directory you would like to protect, and then click on the Protect link at the top of the page.

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4. What is the DNS of your server?

  • Primary Nameserver: ns1.mickwood.com

  • Primary Nameserver IP: 209.217.41.39

  • Secondary Nameserver: ns2.mickwood.com

  • Secondary Nameserver IP: 209.217.41.28

If you need help transferring or registering a domain name please email enquiries@mickwood.com.

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5. How do I set up sub domains on my site?

Sub-domains allow for the use of URLs like subdomain.yourdomain.com.

Simply send an email to enquiries@mickwood.com with the sub domain you want created for your account and we will set up the sub domain for you. There is no charge for this service.

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6. Where can I see my website statistics?

To view your web site stats go to your control panel (www.yoursite.com/siteadmin) and click on Site Usage in the left menu. From there you will be able to access statistics for web, mail, ftp and disk space.

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7. How do I create custom error pages?

Step 1: Open up a text editor (Notepad is fine) and create a file called .htaccess. Type in the following code:

ErrorDocument 400 http://www.yoursite.com/errors/400.html
ErrorDocument 401 http://www.yoursite.com/errors/401.html
ErrorDocument 403 http://www.yoursite.com/errors/403.html
ErrorDocument 404 http://www.yoursite.com/errors/404.html
ErrorDocument 500 http://www.yoursite.com/errors/500.html

Remember to replace www.yoursite.com with the name of your site.

Step 2: Upload your .htaccess file into your main web directory where your index.html file is located. It is a hidden file so it will disappear.

Step 3: Create a directory named "errors" in your web directory.

Step 4: Upload the custom error pages that you have made into your errors folder. Name them according to their error:

400.html - Bad Request
401.html - Authorisation Required
403.html - Forbidden Error
404.html - File Not Found Error
500.html - Internal Server Error

You do not need to use or create all of the error documents if you don't want to - alter your .htaccess file accordingly.

That's it!

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8. How can I tell how much data transfer I have used?

You can view your data transfer statistics from within your control panel or by emailing enquiries@mickwood.com.

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9. How do I upgrade/ downgrade/ cancel my account?

Simply send an email to enquiries@mickwood.com with details of your request. No fee is charged for processing upgrades or downgrades. Please note that cancellations take seven days to process after you submit your cancellation request.

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10. When do you submit my site to search engines?

You need to request your search engine submission. When you are ready to have your site submitted please email your URL to enquiries@mickwood.com requesting the submission. You can only request a search engine submission once every three months - you need to make a request each time.

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11. At what speed will the server I am on be connected to the Internet?

mickwood.com has 4 Internet connections ranging from T3 (45MB) to OC3 (155MB) in size. Because our connections are true peering points utilizing BGP4 and we maintain our own internal network, mickwood.com is not dependent on any single Internet connection.

mickwood.com has backbone connections with Sprint, Cable & Wireless, Savvis Communications, and GTE Internetworking.

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