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"If we don't know it's broken we can't fix it!"

Support FAQ Homepage

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Customer Support

Here you'll find the answer to dozens of frequently asked questions on a variety of topics.

You can also use the Site Search facility at the top right of each page to search for answers.

If you can't find the answer to your particular problem within the FAQ's you can either:-

Our Customer Service Policy

  • We take customer support very seriously. We want you to be happy with, and recommend, mickwood.com.

  • We are not interested in blame or fault - we just want our customers to be able to concentrate on their primary business / organisational goals.

  • In over 99% of cases we have responded to, and solved, customer enquiries and problems within 3 hours. In fact, the vast majority of enquiries and problems have been addressed within 1 hour.

  • If you have any suggestions as to how we can improve our service, or if you are unhappy with any aspect of our service, please Email Technical Support and let us know.

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