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File Transfer Protocol (FTP)

  1. What is FTP?
  2. What FTP Clients are available?
  3. Can user-created FTP accounts use SFTP?
  4. How do I create additional FTP accounts?
  5. How do I login through FTP via Explorer?
  6. I created a FTP user using the FTP manager inside the control panel. How come I get an incorrect login error when trying to login with the user?
  7. I uploaded my files with Dreaweaver, why can't I see them through the web?

1. What is FTP?

File Transfer Protocol (FTP) is the preferred protocol, or language used in order to transfer large files remotely from client to server or visa versa. It is the preferred protocol because it transfers both ASCII and Binary files faster than any other protocol available.

As a client, you are restricted to your account and cannot move outside your home directory. Your home directory is where you are logged into when you initially create an FTP connection. If you wish to have more than one FTP account on your account, you can create additional FTP accounts through your SiteAdmin Control Panel.

The most important directory is your "public_html" directory, which is where all of your files pertaining to your website reside. When someone accesses "yourdomain.com", they are simply requesting the files and directories that reside in your public_html directory.

The video below is a helpful guide to FTP.

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2. What FTP Clients are available?

FTP clients are essential tools for anyone who needs to transfer files between their PC and remote servers. If you want to upload website content, back up important documents to an off-site location, or share files with a select group of friends via a secure server, the right FTP client will make your life much easier.

Security is one of the most important considerations when you're looking for a great FTP client particularly support for proxies and encryption.

The FTP client's interface is also important. A two-pane design is most common, but customization options are always welcome. The ability to pause and resume downloads is a huge benefit as well, as is automatic pickup of dropped connections.

There are numerous FTP Clients available to choose from. Four of the most popular are:-

  1. CuteFTP
  2. SmartFTP
  3. WS_FTP Pro
  4. FileZilla (FREE)

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3. Can user-created FTP accounts use SFTP?

In a word, NO

Although the cPanel interface implies that all user-created FTP accounts can use SFTP, only the main account can use SFTP because we only allows one SSH-enabled user per account.

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4. How do I create additional FTP accounts?

  1. Login to your control panel(http://www.yourdomain.com/siteadmin)
  2. Click on "FTP Manager"
  3. Click on "FTP Accounts"
  4. Click on "Add Account"
  5. Type in a desired FTP username next to "Login:"
  6. Type in a desired FTP password next to "Password:"
  7. Type in the name of the directory you want to grant the FTP user access to, next to "Directory:"
  8. Click "Create"

NOTE: Make sure to replace yourdomain.com with your own domain name.

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5. How do I login through FTP via Explorer?

To login through FTP with Explorer using your web site's primary user, use the following URL syntax:

ftp://USERNAME:PASSWORD@DOMAIN.COM

Replace USERNAME with your username, PASSWORD with your password, and DOMAIN.COM with your domain name.

To login through FTP with Explorer using additional FTP accounts created in the control panel, use the following URL syntax:

ftp://USERNAME%40DOMAIN.COM:PASSWORD@DOMAIN.COM

Replace USERNAME with your username, PASSWORD with your password, and DOMAIN.COM with your domain name.

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6. I created a FTP user using the FTP manager inside the control panel. How come I get an incorrect login error when trying to login with the user?

When logging in with a FTP user created through the FTP manager, you will need to add "@yourdomain.com" to the username.

For example, if you created the user "webmaster", to login with that user you would use "webmaster@yourdomain.com" as the username.

NOTE: Make sure to replace "yourdomain.com" with your own domain name.

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7. I uploaded my files with Dreaweaver, why can't I see them through the web?

By default Dreamwever will upload files to the root directory. You will need to upload your files to the "public_html" directory. In order to accomplish this, you will want to set the "host directory" setting to "public_html".

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